Who We Help

Our service may or may not be a good fit for you.

And the reality is we cannot take on every prospective client who contacts us…

In fact, we only take on a new client if we genuinely believe we are best suited to help them with their particular issues and they are likely to get the full value and benefit from our services.

Why is the right client fit so important?

There are two main reasons:

  1. First, we dedicate a great deal of time, energy and focus to helping every client we work with. So when we do take on a new client, it is a serious commitment we are making to that child and their family. (And we don’t stop thinking about your issues whenever you are not sitting in front of us.)
  2. Second, the best results can only achieved when there is a close alignment between client needs, desires and goals and the way we actually work.

Who is a good fit for our child psychology services?

Here are some common qualities of clients who achieve the best results when working with us:

  • You are looking for expert help outside of the school or education system. We provide 100% private, confidential and independent help. And we will never hold back from giving you honest and forthright advice that is in your child’s best interests.
  • You want practical, evidence-based strategies and methods. We only offer professional psychological services that are practical, solution-focused and clearly supported by clinical or research evidence.
  • You are ready to embrace change. You are willing to think ‘outside of the box’ and try some different approaches. And you want to learn something new about your child, yourself and your family.
  • You are willing to actively engage in the process. To achieve the best outcomes it’s vital that parents are actively involved in the therapeutic process, especially with younger children.
  • You understand that the therapeutic process takes time. The aim is to learn healthier ways of thinking, relating to others, problem-solving and responding to stress and then to establish these skills as long term habits. Sure, some minor issues might be resolved in a couple of sessions but most relatively mild issues take around six sessions (on average, give or take). What’s more, kids often make rapid progress in the early stages which gives the illusion that all of their challenges are resolved when in fact they may have some way to go.
  • You appreciate the value of ongoing care and follow-up.  After the initial service period we like to keep in touch to find out how your child and your family are going. We also offer periodic check-up/preventative sessions to: a) recognise and celebrate any achievements, b) help refocus on new goals, and c) prevent any minor issues from snowballing out of control.

And who are we NOT suited to?

If any of the following apply to you, we’re probably not a good match for your needs at this particular time:

  • If you are not prepared to accept that your child (or yourself, your family or your school) may have issues that need to be addressed we are not the right service for you. We simply can’t help anyone who would rather ‘bury their head in the sand’ and ignore any genuine issues that need to be faced.
  • If you are are looking for a ‘quick fix’ or a ‘band-aid’ solution we are not the right service for you. As much as we would love to have magical powers 🙂 … unfortunately we can’t just wave a wand and take care of all your child’s problems within a week or two.
  • If you really don’t believe that professional counselling, coaching or assessment can possibly benefit your child, we’re not in the business of convincing you otherwise.
  • If you are a low income earner who is struggling to pay the bills each month we are not the right service for you. Although Medicare rebates can make our services quite affordable for many families, we are a private clinic and we do not bulk bill. If you cannot afford to pay the ‘gap’ fees we recommend that you ask your GP for a referral to a government-funded service.
  • If you require appointments after hours or on weekends we are not the right service for you. We offer a professional service during office hours. We believe in a healthy work-life balance for our staff. And it can be ineffective to provide services when kids are tired. Or on weekends when they should be engaged in leisure activities with their friends and family.
  • If you or your child are suffering from a serious mental illness or psychiatric disorder we are not the right service for you. (For example, schizophrenia, bipolar disorder, eating disorders, severe depression or anxiety, substance abuse, etc.) We recommend instead that you seek immediate help from your GP (or a government mental health service) and ask for a referral to a psychiatrist.

“Ok, I think your services may be a good fit for my child. What’s the next step?”

When you are ready to take the next step, please click the button below to get started:

Can we help you?

Request a complimentary initial phone consultation with a psychologist and get the right advice for your child's needs

Request phone consultation »

Why have 1,592* parents chosen us?

(*As of Sep 18th, 2017.)

  • Private and confidential: We are a 100% private service so you will receive 100% independent and confidential advice.
  • Child and adolescent specialists: We only work with school age children, teenagers and parents.
  • Education and school experts: We will help you navigate the school system to get the best possible results for your child.
  • No contractors: We only employ permanent staff psychologists with a master degree or higher and extensive experience.
  • Fast appointments: We don't keep a waiting list and see most new clients within 7 days.
  • Convenient location: We are in Port Melbourne with easy access from many parts of Melbourne and unrestricted street parking.
  • Trusted methods: We use approaches that are strongly supported by research evidence or clinical experience.
  • Lovely beachside office: You will love our quiet, modern and attractive office, with its beach and ocean-themed rooms.