Privacy Policy

To help you protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

This notice applies to all information collected or submitted on the Melbourne Child Psychology & School Psychology Services (“MCP&SPS”) website.

Visitor information
Our web server collects anonymous statistical data for informational purposes. No attempt is made to identify visitors in this process. We use non-identifying and aggregate information to improve the design and optimisation of our website.

Personal information
If you decide to register as an ‘online user’ of our web site in order to access certain content or features, we may require certain personal information from you, such as your name and email address. This information is held in strict confidence and is never disseminated to any third party, except if required to do so by law.

Email addresses
If you register as an online user or subscribe to our mailing list your email address may be used to provide website updates or information about our products and services or any other information your request – but only if you specifically provide consent for us to do so (i.e. if you ‘opt-in’). If at any time you no longer wish to receive emails from us you may click on the “unsubscribe” link provided in any of our email messages to immediately remove your email address from our list. No email addresses are shared, rented or sold to any third parties. Whenever we send bulk email messages we use a valid reply email address to receive any email replies.

Online ordering and sales
On some pages, you can order products, make requests, and register to receive materials. Personal information collected at these pages may include:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information (if purchasing a product or service)

Third party information
On some pages, you can submit information about third parties. For example, you may choose to send a web page hyperlink to a personal contact, using the email feature provided on the website. To do so, you will need to submit the recipient’s email address.

Children’s privacy
We never knowingly collect or maintain personal information at our website from any individual who is less than 13 years of age, and no part of our website is intended to attract anyone under that age.

Information sharing
We never use or share your personally identifiable information in ways unrelated to the ones described here without first providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

Removal of information
If, at any time, you wish to remove your details from our database, please submit your request via our contact page.

Access to your information
You can access all of your personal information that we collect online and maintain by contacting us and requesting your records at any time.

Correction of information
You can correct factual errors in your personal information by contacting us at any time.

Data security
Any personal information that you submit is stored on a secure server at our web hosting service provider, and is protected by stringent security policies. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to your personal information.

Can we help you?

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Why have 1,592* parents chosen us?

(*As of Sep 18th, 2017.)

  • Private and confidential: We are a private service so you will receive 100% independent and confidential advice.
  • Child and adolescent experts: We only work with school age children, teenagers and parents.
  • Education and school experts: We will help you navigate the school system to get the best possible results for your child.
  • Qualified and experienced: We only employ psychologists with a master degree or higher and experience working in schools.
  • Fast appointments: We don't keep a waiting list and see most new clients within 7 days.
  • Convenient location: We are in Port Melbourne with easy access from many parts of Melbourne and unrestricted street parking.
  • Trusted methods: We use approaches that are strongly supported by research evidence or clinical experience.
  • Lovely beachside office: You will love our quiet, modern and attractive office, with its beach and ocean-themed rooms.